Return & Refund Policy

Effective Date: 28-07-2026

At Genesis INC., customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

  • The product is damaged during transit.
  • You receive the wrong product.
  • The product has a manufacturing defect.
  • The product is missing parts or accessories.

To be eligible for a return:

  • The return request must be raised within 7 days of receiving the order.
  • The product must be unused, unworn, and in its original condition.
  • All original packaging, tags, invoices, and accessories must be included.

2. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return or exchange, unless they are damaged, defective, or incorrectly delivered:

  • Used hair accessories
  • Products without original packaging
  • Products damaged due to misuse or improper handling
  • Clearance, sale, or promotional items (unless damaged or defective)

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product:

  1. Contact us within 48 hours of delivery.
  2. Share your order number.
  3. Provide clear photos or a short video of the product and packaging.
  4. Our support team will review your request and respond within 2–3 business days.

4. Return Process

Once your return request is approved:

  • We will arrange a reverse pickup where available.
  • If reverse pickup is unavailable, you may be requested to ship the product to us.
  • The product will be inspected after it is received.
  • Orders can be returned within 7 days of receiving the order.

Returns that do not meet our eligibility criteria may be rejected.

5. Refunds

After the returned product passes inspection:

  • Refunds will be processed within 5–7 business days.
  • The refund will be credited to the original payment method.
  • For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or another mutually agreed method.
  • Refunds will generally be credited to your original payment method within 4–5 business days after processing.
  • Replacement orders will generally be delivered within 3–5 business days.

The time taken for the refund to appear in your account depends on your bank or payment provider.

6. Exchange Policy

Eligible products may be exchanged for:

  • The same product (if available), or
  • Another product of equal value (subject to availability).

If the requested replacement is unavailable, a refund will be issued.

7. Order Cancellation After Shipment

Orders that have already been shipped cannot be cancelled. If eligible, you may request a return after delivery in accordance with this policy.

8. Contact Us

For any questions regarding returns or refunds, please contact us:

Genesis INC.

Address: Ground Floor, House No. 87, Rajgrah Road, Kamrup Metropolitan, Guwahati, Assam, India

Phone: +91 88228 13838

Email: genesis.inx@gmail.com